The Problem: Productivity was lost as staff were dealing with manual, low value, tasks.

As well as being a welcoming face to your business, your front desk is fielding 100% of all inbound calls to the business. Many of these are handled the same way, leading itself to process automation.

1. Process improvement through Intelligent automation 

  • Whether it is AI driven automation, a chatbot to answer common questions or RPA (robotic process automation) to automate common manual tasks. Robotics is here to stay and organisationsare leveraging RPA to generate scale efficiencies. 
  • Price guidance on developing process automation is from $5-20k (one off) covering low to high complexity. A bot comes at an annual cost of around $18k. So if you have a task that takes on average 550-900 hour per annum you’ll usually enjoy a <1 year ROI. 

2. Identify Customers as they call and route appropriately 

  • Basic call management platforms allow your staff to identify what they need, and then be routed to the right area, leaving your front desk free to focus on high value activity. 

3.Implement an appointment booking system and tell your customers about it. 

  • 70% of your calls are customers ringing to book an appointment with you. Modern cloud based apps allow you to integrate to web-based booking systems where customers can book time directly in your calendar. 
  • You control when customers can book, how long for, and what to talk about, freeing you up from having to negotiate each time.   

Process automation ensures efficiencies in your business can be quickly realised.

Process automation ensures efficiencies in your business can be quickly realised.

Testimonials

"One of Ant's strengths is relating to owners in a visionary sense and talking to people who are on the ground...[Ant has a] wide understanding of different systems, processes and applications and can articulate where we're going and what the possibilities are...working with Ant has changed the way we make decisions about IT structures and support systems."

Felicity Hopkins, Director - Research Review

We hired Ant to support us with an important project after he was highly recommended by colleagues. Ant was responsive, speedy, super-helpful and helped us to make key decisions. We appreciated his broad experience, and his ability to hold a high level strategic view alongside expert advice on details. We will definitely be consulting with Ant again and are happy to recommend him.

Gaynor Parkin, CEO at Umbrella Wellbring

"We don’t need a full-time CTO [chief technology officer]. Ant knows enough about our business he can deliver it virtually. He can translate things for us. During project management, Ant came into his own... Ant gets his head round your business and [took his time] understanding our context. He was really clear about pausing on investment into the app...Ant's inquisitive, curious and approachable - he's very easy to work with."

Gus McIntosh, Chief Executive - Winsborough

"Ant was really quick to understand the business model and our processes and IT structures."

James Armstrong, Director - MediData

"Ant helped us at the early stages of Aerotruth helping us to plan our technical infrastructure and ensure we built a product that would scale. Ant was great to work with and we really valued his support and contribution to Aerotruth"

Bryce Currie, Co-Founder & Chief Commercial Officer - Aerotruth