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Major Incident Management:
This challenging scenario is crafted to test participants across every critical facet of major incident management within KiwiConnect Telecommunications Ltd (KCTL). Focusing on their nationwide mobile, broadband, and cloud services, and significant volume of sensitive customer data, it will demand expertise in technical resolution, crisis communication, legal implications, financial impact, and reputational safeguarding. The exercise is designed to force strategic thinking and the making of difficult decisions under intense pressure.
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