Frequently Asked Questions

Business technology maturity is a comprehensive framework that assesses how effectively a business is using technology to achieve its goals. It involves evaluating six key areas:

• Technology strategy and governance: Does the company have a clear, documented technology strategy aligned with business objectives? Are there established processes for decision-making, risk assessment, and technology investments? Is there a strong IT governance framework in place to ensure accountability and compliance?
• Technology infrastructure and operations: Is the company's IT infrastructure (networks, servers, data centers) reliable, secure, and scalable? Are IT operations efficient and effective, minimizing downtime and maximising uptime?
• Data management and analytics: Does the company effectively collect, store, and analyze data to gain valuable insights? Are data-driven decisions being made across the organization? Is data security and privacy a top priority?
• Technology adoption and innovation: Is the company effectively adopting and leveraging new technologies (e.g., cloud computing, AI, IoT)? Does the company have a culture of innovation and experimentation with new technologies? Are employees adequately trained and equipped to utilise technology effectively?
• Vendor management and relationships: Does the company have strong relationships with its technology vendors? Are vendor contracts effectively managed and negotiated? Are vendors held accountable for performance and service delivery?
• Service delivery and management: Are IT services delivered effectively and efficiently to meet the needs of the business? Are service levels clearly defined and consistently met? Are there robust processes in place for incident management, problem resolution, and service requests? Is there a strong focus on customer satisfaction and continuous service improvement?

This evaluation helps businesses understand where they stand in terms of technology use and how to improve.